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Get in touch

Looking to get in touch? Send us a message by filling out the enquiry form, give us a call, or get directions to visit us at our offices in Subiaco.

Customers affected by Cylone Seroja

If you have been directly impacted by Cyclone Seroja, we're here to help. You can give us a call or you can apply directly for assistance using our Financial Hardship Application form.

Financial Hardship Application

Coronavirus (COVID-19) update

Please refer to our coronavirus (COVID-19) update page for information about our customer support and answers to some frequently asked questions.

Our reception is open. All visitors will be required to wear a mask and check in using the SafeWA app.

Keep in touch with any updates on the State Government website: https://www.wa.gov.au/government/covid-19-coronavirus 

Coronavirus (COVID-19) update page: Support for customers

 

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Questions about contacting us

  • Q What is Keystart's dispute resolution process?
    A
    We're dedicated to constantly improving our customers' experience. As a valued customer, we'd really appreciate your honest feedback. If your experience has not met your expectations, we’d like to hear from you.

     

    Dispute resolution
  • Q What do you do with my feedback?
    A

    We’re dedicated to constantly improving our customers’ experience. As a valued customer, we’d really appreciate your honest feedback.

    We think it’s important for clients to be able to tell us what it is that we do well and what we could do even better. Your point of view is important to us. We read every response we receive.

    Any insights you provide will be used to develop our services and standards across the business, so feel free to get in touch. 

  • Q I can’t get to Keystart offices. What should I do?
    A

    Don’t worry, we can come to you. Keystart’s dedicated home loan specialists can arrange to meet you at a time and location that suits you. We don’t expect you to have to come into our offices, but if that is convenient for you then you’re very welcome!

  • Q When is Keystart open?
    A

    We’re available to take your call Monday to Friday, 8am – 5pm.