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Built for brokers 

We care about the relationships we have with our brokers. We understand the role that you play in providing choice and competition in our industry. Our aim is to make your life, and in-turn the lives of your customers, easier.

Committed to you, the broker

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Meet the team

As an accredited Keystart broker you can rely on the ongoing support of our dedicated Broker Support team.

For general enquiries and feedback contact our Broker Support team:

Current
turnaround times

Average time to file pick up 24 hours
Average time to assessment 6 business days

Resources and forms

Helpful guides

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Forms

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Calculators and tools

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‘How to’ guides

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Resources for your clients

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Our loan products

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Select a loan to view property and income details:

Select a loan to view property and income details

Not accredited yet?
Need to renew your accreditation?

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Find out how Login

Frequently asked questions

  • Q What happens if the development doesn't go ahead?
    A
    While unlikely, it is possible that an apartment development doesn't go ahead, for example, if not enough sales are made. If this occurs, you become entitled to a refund of the deposit from the developer. You'd need to use that refund to repay your Urban Connect Plus loan. If the refund is not enough to repay the loan in full, you'll remain liable for the difference. If there are surplus funds available after you have repaid your Urban Connect Plus loan, those funds will be returned to you.

     

  • Q What does a settlement agent do?
    A

    A settlement agent prepares the legal documents for you to complete and return to their office to allow settlement to occur. You'll need to appoint a settlement agent to conduct settlement on your behalf. The seller will also have a settlement agent.  You can read more at A guide to settlement

     

     

  • Q Can we purchase an established residential home in the town near the farm?
    A
    Yes. Keystart will lend up to 90% of the residential security value without Lenders Mortgage Insurance.
  • Q Who can Keystart assist?
    A

    Keystart aims to make the dream of affordable home ownership a reality for more people. Our low deposit home loans have provided an attainable pathway into home ownership for more than 100,000 Western Australians. Keystart can assist first home owners and subsequent home owners. Find out more about our loan requirements.

  • Q Is there a time limit for the discharge form?
    A

    The form expires six months from the date of it being lodged with Keystart. If settlement has not occurred within six months of the discharge form being signed, we will need a new one to be completed.

View all Broker FAQs
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  • Always friendly, always easy, no mess, no fuss. Never had an issue. Very happy with our service over the years with prompt correspondence and easy-going staff and local call centre... big plus!

    Scott J
    Keystart customer